Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! O2 Recycle

I sent my fully working order IPhone 6s to them as they offered me £160.00 for the phone. Despite me sending it in protective packaging wrapped in bubble wrap, they informed me they received my phone and they offered me a revised offer of £80.00, bec...

O2 Recycle issues

Same thing - sent in an iphone6s in perfect condition having been offered £125 - received a derisory offer of £25. Revised ato £50 after calling htem. DO NOT USE THIS SERVICE IT IS A RIP OFF. I am now going to cancel my contract and go elsewhere.

Resolved! New Sim, same number

Hello. I'd like to know how I can order a different kind of SIM card but with my existing mobile number. Ta

Cannot connect to free o2 wifi hotspot on laptop

Hey guys I hope you all had a fantastic Christmas first and foremost... I shall have to make this quick as I am tethering my mobile phone at the moment to post this from my laptop. Now to the point, whenever i TRY and connect to the o2 wifi (which ha...

Resolved! What's up with the mechanism for company discounts'

I can't get the O2 Open site to accept my work email. I can't get it to accept the payslip (either get a page of html back or a statement 'there has been a problem'. I took the upgrade on teh assurance that the existing discount would be applied, and...

Chapelfield, Norwich

I’m trying to send some positive feedback re: o2 Store, Chapelfield, Norwich but cant find an address to email it to.

Resolved! Using 02 WiFi Overseas

Now Tu Go is being discontinued, is it possible to use the WiFi calling overseas, specifically only through a dedicated WiFi connection, and not the locl provider

Resolved! WiFi & 4G calling firmware

Having been a long time customer for over 10 years now, I've never once had a problem with anything up untill now. Is there anyone that can help out with this WiFi calling please, because being told to upgrade a contract to another phone is taking th...

Resolved! Replacement Bolt On for International Favourites

Has anyone tried the replacement bolt on for the defunct International Favourites? I'm reluctant to try calling abroad because of the comments I'm getting about the tariffs being charged. O2 is advertising very low rates for North American calls but ...

Resolved! Carphone Warehouse discount

I work for Carphone Warehouse and currently get 30% f&f discount but o2 are offering to early upgrade me for free and the deals are better. Was wondering if it’s possible for me to still receive discount from cpw after taking an O2 Refresh contract t...

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