Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Nano sim card

Hello I would like to request a Nano SIM card for my existing number with O2. I currently have a micro SIM on a Nokia 1020. I bought a new Sony Experia XA1 which uses a Nano sim card. I would like to keep my existing number and tariff. How do I reque...

Resolved! Disable TuGo enable WiFi

When Tugo stopped I removed the Tugo App from my phone and enabled Wi-fi calling. The Wi-fi calling doesn’t work. I contacted O2 guru who told me to reinstall Tugo so as to delete my account.Problem: Tugo is no longer available on the UK App Store (I...

Resolved! Boostbox terrible signal at home

Afternoon, I have terrible mobile 3g voice signal at home and wonder if anyone knows if the O2 boostbox is available for consumers as yet? Or if there is an alternative product on the market that will work. Thanks

Blocked messages from 87066 number (Tap2Bill)

I've had a massive and largely unfruitful correspondence with Tap2Bill and their subsidiary Moonlight Mobile. Without realising it until just recently, we've been paying for premium SMS texts for a very long time. So long ago, I can't remember subscr...

Resolved! Uk Mail & O2 lose phone

Anyone had issues with O2 and ukmail losing a phone. ? Having major problems with I2 as they claim the tracking number is correct yet ukmail claiming its not. Phone was for a click and collect some 2days ago now with o2 claiming it was diapached a fu...

Resolved! Network not working

my network not working so cant see if the masts are working or not ☹

Resolved! O2 Pocket Hotspot

Hiya Do any of you guys know how to reset the O2 Pocket Hotspot back to default settings? I've forgottem my passcode so went into a O2 store here in Nottingham and they said the passcode is admin. I've tried this and it doesn't work. Thanks

Resolved! Fake O2 Number

Lately there has been a number that has called multiple people, basically daily: '03303035324'. This number has been claiming to be O2 with offering discounts for loyalty or claiming the person has won something. But to continue, the caller says to g...

Resolved! O2 Recycle

I sent my fully working order IPhone 6s to them as they offered me £160.00 for the phone. Despite me sending it in protective packaging wrapped in bubble wrap, they informed me they received my phone and they offered me a revised offer of £80.00, bec...

O2 Recycle issues

Same thing - sent in an iphone6s in perfect condition having been offered £125 - received a derisory offer of £25. Revised ato £50 after calling htem. DO NOT USE THIS SERVICE IT IS A RIP OFF. I am now going to cancel my contract and go elsewhere.

O2

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