How to track my repair

[Catface]

I sent my HTX One X off for repair yesterday and was given a lease phone. It was an ancient Samsung unit with buttons and a tiny screen. When I inserted my SIM I received a text telling me how to track my repair. Unfortunately I'm a bit of a snob and really didn't want to use to lease phone so have now borrowed an iPhone from a friend. Does anyone know how I can find out the details to track my repair? I received a text from O2 this afternoon telling me my phone had been received at the repair centre but I'm impatient and would really like to be able to actively track the repair myself.

Thanks!

[Anonymous · Accepted solution]

How did you send it off?

If it was arranged through the O2 shop click here

If it was arranged through Customer Services click here

Also, if you are using an iPhone with an HTC tariff you will need to go to Settings > General > Mobile (or Cellular) > Mobile Data Network (or Cellular Data Network) and change the top APN from idata.o2.co.uk to mobile.o2.co.uk in order for the internet to work.

[Catface]

Thanks for that. It was through the O2 shop but that's the issue. I don't have my tracking number anymore so I can't track it that way. 

I managed to get the internet working straight away because I got a text from O2 as soon as I put the SIM card in the phone, but thanks!

[steveb3]

I have tried this several times and it doesn't work.
Steve