How to pre order for switch up?

[Paul820]

I'm looking to preorder the z fold6 to switch up to and pick up from my local O2 store, how do you do this? It's either asking me to do a standard upgrade or add a new line

[madasaf1sh]

@Klaxx 

My advice would be to try and go to a bigger store, as they are more used to Switch Up preorders.. Customer Services wont know the process as its a retail side only thing, and when you mention stores the wall goes up.. 

[Klaxx]

So I tried the biggest store within a 45 min drive and they were equally as clueless. Told me I could only do this online...yet if I look online, it's not clear to me at all how I can simultaneously pre-order and use switch-up. Any thoughts? 

[Enlli]

Typical O2. Total lack of communication.

We know from experience that Switch Ups are better done in stores

[pgn]

More for @Kei-M_O2's growing list - Switch Up and in-store cluelessness, again.

@Klaxx - try another store, as you can see from this thread, some stores do... but most stores don't. Ask for the Store Manager to confirm, or deny, what the shop sales drone has told you. Good luck!

[Klaxx]

Thank you! After some further travelling to a store that was open until 8pm, I was pleased to find someone that was fully informed and knew exactly what to do. So, pre-order complete and problem solved! Thanks again. 

[Oxonian]

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@pgn wrote:

More for @Kei-M_O2's growing list - Switch Up and in-store cluelessness, again.

@Klaxx - try another store, as you can see from this thread, some stores do... but most stores don't. Ask for the Store Manager to confirm, or deny, what the shop sales drone has told you. Good luck!

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It could even be worth trying the same O2 retail store again @Klaxx if you happen to be in the vicinity. You just need perchance to arrive when a member of staff who is familiar with the process happens to be on duty. 👍   

[pgn]

Congrats, @Klaxx - persistence, again, has yielded a favourable result.

@Oxonian - I still think O2 is letting itself down badly, so let's see what @Kei-M_O2  can do to make O2 aware of stores where the lackadaisical approach to sales and customer service predominates, eh? 👍🏼

[Paul820]

Hi, can I ask was your switch up date ready? Like where you at 90days or more? Or on the older switch up anytime? 

[pgn]

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@Paul820 wrote:

Hi, can I ask was your switch up date ready? Like where you at 90days or more? Or on the older switch up anytime? 

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A question for @madasaf1sh, that one, @Paul820 - check back here tomorrow, I'd say.

[MI5]

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@pgn wrote:

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@Paul820 wrote:

Hi, can I ask was your switch up date ready? Like where you at 90days or more? Or on the older switch up anytime? 

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A question for @madasaf1sh, that one, @Paul820 - check back here tomorrow, I'd say.

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Question was aimed at @Klaxx I believe?