How to cancel an order

[UnknownY]

Hi O2 Community,

I am not with O2 as a networking company but I ordered a pair of apple earpods within the recent hour however I am having second thoughts on it and want to cancel it, but I can't seem to find the cancel area or the order on my account - please help I want to cancel it as quick as possible so it does not process through shipping and so forth.

[jonsie · Accepted solution]

You need to contact customer service to ask about cancelling and returning.

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[UnknownY]

I am in London it is bank holiday today do you think their customer service is open tomorrow? Also are they open today I do not seem an option to communicate.

[Bambino]

@UnknownY Call 0344 809 0202

[jonsie]

Customer service are open today and also tomorrow. All ways to contact here although there does seem to be an ongoing issue with live chat.:

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Alternatively you can call into an O2 store.