Solved: Handset credit agreement

Frustrated13 · ‎03-06-2024

Please can anyone tell me how to find out my outstanding balance on my virgin mobile freestyle handset?

This is what I’ve already tried several times!!

1.Virgin Mobile freestyle don’t answer

2. Virgin media transfer me to O2

3. O2 transfer me to virgin media

4. Virgin media transfer me to virgin freestyle

5. Virgin freestyle don’t answer.

6. Unable to find any virgin mobile credit agreement on email.

please help 😩😩

MI5 · ‎03-06-2024

@Frustrated13

Device payments stayed with Virgin so you need to go back to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-06-2024

@Frustrated13

Device payments stayed with Virgin so you need to go back to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎03-06-2024

I can tell you 100% it's handled by Virgin. Handset loans were not moved across to O2

You will need to push them and don't take no for an answer

0345 4541111

@Frustrated13 wrote:
Please can anyone tell me how to find out my outstanding balance on my virgin mobile freestyle handset?

This is what I’ve already tried several times!!
1.Virgin Mobile freestyle don’t answer
2. Virgin media transfer me to O2
3. O2 transfer me to virgin media
4. Virgin media transfer me to virgin freestyle
5. Virgin freestyle don’t answer.

6. Unable to find any virgin mobile credit agreement on email.

please help 😩😩

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎03-06-2024

Correct

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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