cancel
Showing results for 
Search instead for 
Did you mean: 

HMRC texts blocked

scottongrass
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all - how do I get in touch with O2 if I don't want to download the app? I have been asked by HMRC to ask O2 to unblock the HMRC text service so I can receive HMRC's verification text messages. I don't know where to request this. Apparently HMRC had a text message situation which led to O2 blocking all texts from HMRC. As a consequence, I cannot receive any. Thanks 

Message 1 of 2
99 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 74: Whizz kid
  • 18431 Posts
  • 885 Topics
  • 2161 Solutions
Registered:

@scottongrass You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 2
95 Views
1 REPLY 1

Bambino
Level 74: Whizz kid
  • 18431 Posts
  • 885 Topics
  • 2161 Solutions
Registered:

@scottongrass You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 2
96 Views