HMRC texts blocked

[scottongrass]

Hi all - how do I get in touch with O2 if I don't want to download the app? I have been asked by HMRC to ask O2 to unblock the HMRC text service so I can receive HMRC's verification text messages. I don't know where to request this. Apparently HMRC had a text message situation which led to O2 blocking all texts from HMRC. As a consequence, I cannot receive any. Thanks 

[Bambino · Accepted solution]

@scottongrass You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.