Free Disney+ With Upgrade

[Roski]

I upgraded my phone and as part of the livechat conversation which I exported it states I get 6 months of Disney+ for free. It isn't in my extras on o2 and I haven't had an email or a text. How do I activate this free subscription?

[O2Karl]

Good Morning @Roski 

If the upgrade has just been completed recently, it can take a little bit of time for the text message to come through to register for Disney+.

If you have not received it within 24 hours, I would recommend giving 202 a ring which is a free call and speak to one of our customer service team who will look into this for you.

Once the text message comes through all instructions will be in the text.

Hope this helps.

[Roski]

Thank you. I upgraded start of June and it's only now I've wanted to set it up. I've tried calling 202 but unless I'm registering a stolen phone it cuts me off so I'm not sure how I'm meant to get this resolved?

[Cleoriff]

---

@Roski wrote:

Thank you. I upgraded start of June and it's only now I've wanted to set it up. I've tried calling 202 but unless I'm registering a stolen phone it cuts me off so I'm not sure how I'm meant to get this resolved?

---

Just press for lost and stolen @Roski 

If you get through to a human, they will take the call or transfer you to the correct dept.

Edited to add, all other numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

[O2Karl]

It should have come through by now.

Our lines are busier than usual at the moment when calling through following these instructions will help you get through:-

• Enter Mobile Phone
• When asked the reason you are calling don't say anything, and you will be taken to the numeric options.  
• Press 2: For Everything Else 
• Press 5: For More Options 
• Press 7: To Speak to Someone
  
  

They can then have a look into this for you.

Have a nice day.

[MI5 · Accepted solution]

---

@Roski wrote:

Thank you. I upgraded start of June and it's only now I've wanted to set it up. I've tried calling 202 but unless I'm registering a stolen phone it cuts me off so I'm not sure how I'm meant to get this resolved?

---

@Roski 

Unfortunately you have to select your extra within the first 28 days so your offer will have expired now.