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mglw73
Level 1: Joiner
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on ‎15-12-2020 17:51

on ‎15-12-2020 17:51

Been trying to activate Disney+ that came free for 6months as part of a recent upgrade. The Extra fails to activate and can’t seem to get hold of a human being at O2 either.

Has anyone else had similar issue?
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Cleoriff
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on ‎15-12-2020 17:57

on ‎15-12-2020 17:57

@mglw73 

Lots of people are having the same issue @mglw73 

I'll tag one of our account advisors to see if they can apply it for you.

@O2Emma @Thomaso1 are you able to help here?

Veritas Numquam Perit

Girl in a jacket
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Thomaso1
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on ‎15-12-2020 18:03

on ‎15-12-2020 18:03

Thanks @Cleoriff  I will PM you now @mglw73

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Cleoriff
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on ‎15-12-2020 18:04

on ‎15-12-2020 18:04

Thanks @Thomaso1 thumbsup

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

on ‎15-12-2020 18:51

on ‎15-12-2020 18:51

Hi, I have the same problem with activation of my extra, but I picked Amazon Prime Video. Can you help me?
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MI5
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on ‎15-12-2020 18:53

on ‎15-12-2020 18:53

@Anonymous wrote:
Hi, I have the same problem with activation of my extra, but I picked Amazon Prime Video. Can you help me?

@Thomaso1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Thomaso1
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on ‎15-12-2020 19:01

on ‎15-12-2020 19:01

Thanks @MI5, I will message you now @Anonymous.

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MI5
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on ‎15-12-2020 19:02

on ‎15-12-2020 19:02

Thanks @Thomaso1 thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Xtianj
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on ‎15-12-2020 20:48

on ‎15-12-2020 20:48

Hi, I have the same problem, can’t get in touch with anyone and no agents online - could someone get in touch?
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MI5
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on ‎15-12-2020 20:51

on ‎15-12-2020 20:51

@Xtianj wrote:
Hi, I have the same problem, can’t get in touch with anyone and no agents online - could someone get in touch?

@O2Lisa should be able to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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