cancel
Showing results for 
Search instead for 
Did you mean: 

Disney plus code not working

Lauracarter05
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have 6 months free Disney plus with o2. I clicked the link provided to me and signed up with an email adress and password but when I then tried to login to Disney plus it said there was no account with that email. When I went back to the o2 app and clicked extras then activate Disney plus it says my code has already been redeemed but Disney plus has no record of my account. Anyone know what to do? It’s impossible to get through to anyone in o2 at the moment as this isn’t an ‘urgent query’ and Disney say only o2 can fix it for me
Message 1 of 6
291 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 123998 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Lauracarter05 

I'll ask @O2Lisa to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
289 Views

O2Lisa
  • 617 Posts
  • 0 Topics
  • 20 Solutions
Registered:

Thanks @MI5 

I'll message you privately @Lauracarter05 so we can get this sorted for yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 3 of 6
281 Views

MI5
Level 94: Supreme
  • 123998 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

Any news fro O2 regarding fixing this @O2Lisa ?

Lots of tags already this morning for this issue......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
278 Views

O2Lisa
  • 617 Posts
  • 0 Topics
  • 20 Solutions
Registered:

It's been looked at urgently @MI5 but no timescales as of yet

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 5 of 6
274 Views

MI5
Level 94: Supreme
  • 123998 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

Thanks for the update @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
263 Views