I could previously fully use the internet and other services perfectly well on the continent. Three or four weeks ago, I finally accepted to talk to one of your many agents who have rung to ask if I would like a new tarrif. She seemed very helpful and signed me up to a new one, assuring me when I specifically requested to have full roaming access when in Italy, in particular, that this would be maintained.
I have since travelled to Italy and I have no roaming access. I returned to the UK, visited one of your shops who said that I 'was not the first customer who has had this problem: it just needs switching from Europe Roaming to O2 Roaming'. She very kindly arranged this but I flew to Italy that evening and it still does not work. I have also tried to initiate a 'chat' to ask for help on your app but to no avail. It is proving extremely difficult to function here until this is resolved.
