Disney+

[G_M_]

I've added Disney+ as an extra and the clock has already been running down on my 6 months free.  I try to access through the Disney+ app with my same email address and I have to chose either 5.99/month or 59.99/year, and then add my credit card details.  I have signed up to get it free with my contract but that doesnt seem to be happening. 

[jonsie]

I'll ask @O2Lisa  to look at this for you tomorrow

Normally follow this

Guide: Adding and removing O2 Extras  

[O2Lisa]

Morning guys, thanks for the tag @jonsie 

I'll message you privately @G_M_ so I can take some account details and look in to this for you

[G_M_]

Hi Lisa, please can we take this to a phonecall as this is still unresolved and it has been almost a month now.  

This is extremely frustrating.

Regards

Georgina

[Cleoriff]

I doubt anyone will phone you @G_M_ but I will tag @O2Lisa again. She's back on tomorrow morning.

[O2Lisa]

Thans for the tag @Cleoriff 

I can see you've replied to my last message @G_M_, I'm just working through all my notifications now, I'll be with you as soon as possible 

[Cleoriff]

No problem @O2Lisa  and pleased to see you back.