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Anyone know how long o2 recycle take?

Angelaw
Level 1: Joiner
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No communication at all to state they have received my phone although royal mail says its there i had a promotion to receive £150 more for ordering the new s21 but only have 2 days left now from them taking 5 days to send packaging to then send it off to them theyve had it for 2 days nows and heard nothing not even to say theyve recieved it and are dealing with it etc... ive looked on the forums and heard bad things about them saying they take too long so you miss out on the amount stated, water damage when phones was fine to take weeks to sort out any help would be appreciated wish i sent it elsewhere now. Thanks
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MI5
Level 94: Supreme
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@Angelaw 

You need to chase them directly https://www.o2recycle.co.uk/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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