overcharged subscription

[Cody]

I cancelled a subscription but have still been charged for it. How do I claim my money back?

[Cleoriff · Accepted solution]

@Cody 

What subscription was this?

Either way you need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stole

[Cody]

Thank you, it was Disney plus.