Disney +

[Mkearney1427]

I was offered Free Disney + for 6 months with my contract so I cancelled my existing Disney + subscription and set the o2 one up within the time to redeem the code and it was working fine until I got a new WiFi box in my house and now everytime I log in with the email I set up the account with it tells me I’m no longer subscribed. How can I sort this out

[Mkearney1427]

ASAP

[MI5]

@Mkearney1427 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Brian934]

Thanks just think it was one of those things to get my service ....never again ..luckily my daughter is due to upgrade in a week think we will choose a different network for her