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Disney Plus added to my account without knowledge

TDU
Level 1: Joiner
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I have just had my latest bill and when I saw it was £5 higher than normal I looked at my itemised bill and saw that Disney plus has been added! I have not added it and nobody in my family has access to my account. It was not on for previous months as a free trial but has just appeared? How do I cancel this and how could this have happened. I have no emails in the inbox of the email linked to the o2 account about Disney plus. I have checked my spam inbox.
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MI5
Level 94: Supreme
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Registered:

@TDU 

How to cancel here Guide: Adding and removing O2 Extras  

but you'll need to call customer service to see why it was added.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Registered:

How to remove it here

Guide: Adding and removing O2 Extras  

For the charges you need to call customer service on 202

 

otherNumbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

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