Solved: Delivery off new phone.

Anonymous · ‎30-08-2016

Ok so I ordered my upgraded phone and pdp keep trying to deliver it to my flat but then won't drop it with a neighbour even though I've requested it. So last Friday via chat I asked an 02 member to change my address to deliver my phone to my work address. Today comes round and pdp are delivering today to my home address again!

MI5 · ‎30-08-2016

You will have to talk to CS again I'm afraid.
Try calling rather than using live chat.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎30-08-2016

You will have to talk to CS again I'm afraid.
Try calling rather than using live chat.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-08-2016

I would call them again as it's their responsibility to get the phone to you. Other than that you need to arrange someone to be at your home address. I'm surprised it's not been returned to O2 after a few delivery failures.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-08-2016

Well I spoke to someone last friday and yesterday and it's still gone out today to the wrong address .. I figure they are still getting money from the contract plan so it's less a concern Ive been paying for a week I have actually had. Other then taking a whole day off work for one order I'm not sure what will actually get me the phone now lol

gmarkj · ‎31-08-2016

Do they not give you an option to pick it up?
Could you not have someone there to sign for it?
Some couriers will deliver to an alternative address if you can provide proof that you are you.

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