Default (that’s not correct) stopping my mortgagr

[Kelly33]

I’m so stressed at the moment and really hope someone can help. My mortgage lender won’t continue with my mortgage in till o2 say my default is satisfied. On my credit report I have a default for £9 from 2019, I did not know anything about this not had any letters etc. after 4 hours on phone to o2 getting passed around they finally put me through to payments who found the account and confirmed that my balance is clear and u sure why I have a default. The lady emailed credit referrals a form which takes 7 days she said to respond. I also emailed them over 7 days ago and got no response when they say 3 working day response. All I need is an email confirming I don’t owe any money so I can show my mortgage lender. If this is not sorted by Monday I’ll lose the house I want. I really don’t know what to do. Can anyone help 🙏. 

[MI5]

@Kelly33 

All you can do has been done, it seems.

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

Maybe @O2Emma can do a bit of chasing for you?

[O2Emma]

Hi @MI5 I will pick this up thanks.

Hi @Kelly33 I will send you a private message to look into this for you.

[Kelly33]

Please I’d Emma could I’m at my wits end and don’t want to lose the house. 

[Kelly33]

Thank you Emma

[Kelly33]

No one has came back to me?

[gmarkj]

Let's see if we can jog @O2Emma 's memory, or ask if @O2nath_ci can step in if she is busy @Kelly33 

[MI5]

@Kelly33 

Check the envelope at the top of the page for a message from @O2Emma 

[Kelly33]

i, I did reply

[O2Emma]

I have contacted sent message.