on 11-05-2023 20:19
I’m so stressed at the moment and really hope someone can help. My mortgage lender won’t continue with my mortgage in till o2 say my default is satisfied. On my credit report I have a default for £9 from 2019, I did not know anything about this not had any letters etc. after 4 hours on phone to o2 getting passed around they finally put me through to payments who found the account and confirmed that my balance is clear and u sure why I have a default. The lady emailed credit referrals a form which takes 7 days she said to respond. I also emailed them over 7 days ago and got no response when they say 3 working day response. All I need is an email confirming I don’t owe any money so I can show my mortgage lender. If this is not sorted by Monday I’ll lose the house I want. I really don’t know what to do. Can anyone help 🙏.
on 11-05-2023 20:23
All you can do has been done, it seems.
creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
Maybe @O2Emma can do a bit of chasing for you?
on 11-05-2023 20:26
on 11-05-2023 20:26
on 11-05-2023 20:26
on 11-05-2023 20:26
Please I’d Emma could I’m at my wits end and don’t want to lose the house.
on 11-05-2023 20:27
on 11-05-2023 20:27
Thank you Emma
on 12-05-2023 16:23
No one has came back to me?
on 12-05-2023 16:28
Let's see if we can jog @O2Emma 's memory, or ask if @O2nath_ci can step in if she is busy @Kelly33
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on 12-05-2023 16:29
Check the envelope at the top of the page for a message from @O2Emma
on 12-05-2023 16:30
i, I did reply
on 12-05-2023 17:48
I have contacted sent message.