Data roaming abroad

[Kieran13]

Hi O2

Do you know how I can use data in Europe, because my data worked fine in the UK, but when I arrived in France it doesn’t work.

Thanks,

Kieran

[Mark6]

Same me in Greece

[Mark6]

Does anyone know how to browse web on roaming data without having to be connected to WIFi

[Cleoriff · Accepted solution]

Hi @Kieran13 

You could try and search for a different network by doing a manual network selection.

If you have an iphone, check your apn. If it is showing "idata.o2.co.uk" then change it to "mobile.o2.co.uk"

Failing that, contact customer services to see if there is a roaming bar on your account

https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

[Cleoriff]

@Mark6 

You need mobile data/data roaming turned on, on your mobile.

Also make sure you have data allowances to use

[MI5]

@Kieran13 @Mark6 

Turning the phone off and on can sometimes help too.

[pgn]

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@MI5 wrote:

@Kieran13 @Mark6 

Turning the phone off and on can sometimes help too.

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If you have data, and the data roaming is enabled, the phone sometimes needs a restart, as @MI5 has said.  I usually do a reboot once I turn airplane mode off upon arriving at my European destination, just to be doubly sure.

When travelling through Republic of Ireland and then to Germany by plane last week, and back again, all worked well with my current mobile (Android Pie), so perhaps they've improved that side of things since Android Oreo.

Good luck, @Kieran13 and @Mark6 !