Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Card not going through

So I went to purchase some accessories with a unidays discount code and every time I enter in my payment and press “Continue to next step” the page will just refresh again. On the top of the page it’ll say something like “please check page for follow...

Netflix free 6 months offer

Have been trying to activate my free netflix for over nearly 7 weeks since I got a new upgrade and eveytime it says there is a error then I try again and it says I am not ellegable for the offerSo can someone sort this out for me as these offers are ...

Resolved! order

hello,I've ordered a phone online. I would like to know if my order is ready to collect. My order number is ms-311625532

Resolved! reporting lost phone

I've lost my phone and would like you to block it and send me a new sim card

Whatsapp not working whilst roaming in Europe

Still not working for me in Thailand and hasn't all week. What was the previous fix 02?This is really annoying as all other apps work fine and WhatsApp works fine when back on WiFi again

Resolved! Have I had a scam text

Hi there, has anybody had a text like the one I got today:Hi GrahamThis is David Lawrie.Remember me? The guy that took you to Fort William?You owe my mum £55.She phoned, you hung up on her.I've been at your grans house, spoke to your dad. This is not...

Where to complain about O2 Recycle?

Sent my phone to O2 Recycle. They said I hadn’t disabled the Cloud and there was LCD damage, so they would only give me about 10% of the amount originally offered. I had disabled cloud and the screen was absolutely fine, so I emailed back stating thi...

Resolved! AKG Heaphones "Proof of purchase receipt"

Hi, I know the promotional period for the free AKG headphones is due to start soon and I've just been checking how to claim these and it all makes sense except the "Proof of purchase receipt". Does anyone know what document this is? I have recieved m...

O2 Recycle is a joke

Got quoted £225 for my iPhone 7 Plus, it’s immaculate! Honestly no damage whatsoever. I even returned it in the recycle pack that was sent plus bubble wrap! And this morning they have said £46.20 due to • Screen damage : Discoloured area on LCD (shad...

Resolved! Unable to connect to work servers

Using an iPhone 6 and a separate o2 data hub (2 separate accounts).All working fine until last week.Now unable to connect to work e-mail servers unless I have the phone linked to home WiFi (via Sky) - in which case the mail comes through fine.All dat...

O2

Forum Posts