Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Confirmation of phone conversation with customer services

I have just had several conversations with chat assistance, in store and telephone customer services. During these I recieved conflicting information about use of my phone in Thailand and costs associated with it. The final conversation was with a cu...

Resolved! Downloading NHS C25K to MP3

A couple of years ago I was able to download the Couch to 5K programme to my MP3 player, now it only looks like they let you download it as a mobile phone app, or it simply plays on the computer. Have they stopped making it possible to download to MP...

Resolved! AirPod order status?

I ordered an Apple AirPod on 19th December 2018 online and today is the 4th day of Feb 2019 and no communication or updates on the status of my order which I’ve paid for. I was told it could take 6weeks and nothing yet so I’m wondering what’s going o...

Resolved! Boostbox

Evening,how do I order a boostbox? since tugo ended I simply cannot receive or make calls in my house,I cannot find anything regarding boostboxes except for business customers. thanks E

Resolved! order number: is ms-311526521

Why I can't find my order online, and when can I receive my earphone. Thank you

Resolved! Huawei tablet redemption

Well that’s the month gone, time to get my new tablet. Tried 6 times in two days and it’s not working! Should I be surprised ‘cause I’m not!!!

Resolved! Visual voicemail

Can't switch it on

Resolved! Why does 0800 numbers not show in past months call history?

Hi all, I hope you can help me. I am tring to sort out a complain since June last year, Not O2. I have made many calls to 0800 numbers over the previous months, but none of these calls are showing in my call history. I now need to retrive the dates a...

Resolved! Claim free Huawei tablet

Hi, been trying to claim the free tablet for the last couple of days but with no joy. Can anyone help?I fill in all sections on the form but will not submit just turn red for a second then nothing happens.

Resolved! Charges

hi recently upgaraded one line but still case for refund money no one call be back not answer yet?please can you look in to please as i was told is not clearpayment yet?

O2

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