DISNEY6 text not working

[BigA]

I received a text from O2 offering me 6 months of free Disney plus subscription. It asked me to text DISNEY6 to 60310, which I did but nothing happened. I waited 24 hours and tried again, this time I received a reply saying "Sorry something went wrong. Please check you have received a message from us confirming eligibility for the offer and used the correct keyword."

I guess I've been charged for two premium rate messages for nothing! 

[MI5]

@BigA 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[2149jamesb]

same no link yet

[Enlli]

Follow the advice given by @MI5 

[m-]

any fix yet

[pgn]

@m- - You need to contact O2.

Either of the links just below will get you through to the O2 Social Media Team, pick one and drop them a message in the morning. Persistence is needed until an agent engages - good luck!

[MI5]

@m- 

The text message "DISNEY6" sent to 60310 is a valid offer from O2 UK to new and upgrading customers, offering six months of Disney+ Standard plan for free. The offer expires on August 6, 2025. After the six months, the subscription will auto-renew at £8.99 per month unless canceled. 

• If you received the text "DISNEY6 to 60310", text back to redeem the offer. 
• Check My O2:

  You can also check in your My O2 account to see if the offer is already there for you to redeem.