Charged above the agreed Airbuds pro special deal

[D-Dingo]

I was wondering if anyone had taken out a contract that I included the deal for Airbuds Pro for £1. I received my redeem code today, which still stated the £1 deal, however, on purchase i was charged £41. Curious as to whether anyone has experienced

the same.

[Oxonian]

@Span 

You will need to pursue Customer Services about this. The price of the buds has increased and the code is for a fixed amount, which means that there is more left to pay. You need O2 to work out how to deal with this, whether it involves sending you a revised code or whether it it a credit on your bill. 

As this seems to be a recurring problem, please update us as to progress.