Solved: Change of Name

Anonymous · ‎07-12-2017

Good Morning,

I need to change my name on my account as I am now married but I cannot find my marriage certificate anywhere as we have just moved house. I am wondering if anyone knows if a driving licence or passport would be classed as a suitable form of ID to prove my name change. I cannot upgrade my phone without it. Any help would be greatly appreciated.

Many thanks

MI5 · ‎07-12-2017

The process is described here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone...
It’s probably a good idea to get a copy of your marriage certificate though anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2017

The process is described here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone...
It’s probably a good idea to get a copy of your marriage certificate though anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2017

Thanks for your help MI5. Much appreciated

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