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Level 1: Joiner
Posts: 2
Registered: ‎07-12-2017
Accepted Solution

Change of Name

Good Morning,


I need to change my name on my account as I am now married but I cannot find my marriage certificate anywhere as we have just moved house. I am wondering if anyone knows if a driving licence or passport would be classed as a suitable form of ID to prove my name change. I cannot upgrade my phone without it. Any help would be greatly appreciated.

Many thanks

Posts: 76,452
Topics: 479
Solutions: 8,797
Registered: ‎04-04-2012

Re: Change of Name

The process is described here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone...
It’s probably a good idea to get a copy of your marriage certificate though anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum

Level 1: Joiner
Posts: 2
Registered: ‎07-12-2017

Re: Change of Name

Thanks for your help MI5. Much appreciated