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Level 1: Joiner
Posts: 2
Registered: ‎29-12-2018

Card not going through

So I went to purchase some accessories with a unidays discount code and every time I enter in my payment and press “Continue to next step” the page will just refresh again. On the top of the page it’ll say something like “please check page for following error” and on the bottom of the page it’ll say “your payment did not go through please check again”.

The thing is, I try to purchase this order with 2 different bank accounts both of which have the funds necessary to make the purchase. I also contacted both banks to tell them my payment on the O2 website we’re not going through and they both said that it was a problem on O2’s part.

Just was curious to see if anyone else is having this issue. I plan on speaking to o2 tomorrow.
Posts: 8,352
Topics: 108
Kudos: 1,712
Solutions: 535
Registered: ‎17-03-2015

Re: Card not going through

@Fung You need to contact customer service to get this resolved plus o2 don’t actually have a live stock system so there’s a big possibility that what you want to order may not be in stock 

 

https://www.o2.co.uk/contactus

iPhone XR 64GB
Posts: 86,122
Topics: 526
Solutions: 10,778
Registered: ‎04-04-2012

Re: Card not going through

Try a different browser @Fung
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,218
Registered: ‎18-04-2018

Re: Card not going through

Hi @Fung, I was wondering if you managed to get this sorted in the end? Did the suggestions above help? Let us know how you're getting on please! slight smile

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