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Can’t find other device

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Raebothwell
Level 1: Joiner
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on ‎05-09-2022 20:20

on ‎05-09-2022 20:20

Hi I have an unpaid bill that I need to pay except the device number doesn’t show up on my account only my main phone number. I can’t call them as I have problems talking on the phone it’s a medical problem so I need to know if there is a way I can find it so I can pay the bill as it’s going up higher, please help. 

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MI5
Level 94: Supreme
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on ‎05-09-2022 20:34

on ‎05-09-2022 20:34

@Raebothwell 

You need to contact payment management.

Get a friend or family member to call on your behalf.
Details here Guide: How to Pay Your Bill (Contract) 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149487 Posts
  • 641 Topics
  • 28499 Solutions
Registered:

on ‎05-09-2022 20:34

on ‎05-09-2022 20:34

@Raebothwell 

You need to contact payment management.

Get a friend or family member to call on your behalf.
Details here Guide: How to Pay Your Bill (Contract) 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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