Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! 2 weeks for the Insurance team

hello, my phone has stopped charging and i am now waiting to get a email from the insaurance team, but after 3 weeks and multiple live chats, i have gotten nowhere, i need a new phone NOW!!!! for both work and money organisation, i've been with the c...

Resolved! My free 6 month extra

I’ve chose 6 months free audible for my extra but can’t seem to use it through my O2 app, am I meant to be doing it another way?

Resolved! iMessages and FaceTime activation unsuccessful after porting

I’ve just ported to O2, everything works fine except iMessages and FaceTime. Activation unsuccessful. Tried resetting network settings, restarting, removing and placing SIM back in phone, signing out of iMessages / iCloud in other devices/current dev...

Resolved! Amazon

Hi.I recently signed up to a 3 year contract which included 3 months access to Amazon. However I do not know how to access this. Can you help. Thanks

Resolved! Disney+ costing over £10 a month

I received my bill for this month, it was £13 more than last month. My Disney+ 6 months free had ended, so it was not unexpected to receive a higher charge - but I was not expecting this much more! O2 say that Disney+ is £7.99 a month, so why am I be...

Resolved! NHS and text messages

The NHS surgery I use, mainly uses text messages to communicate with me. I would like to receive and send these on a Windows 10 PC as easier for my eyesight. There used to be a Windows 10 App for this. What can iPhone users do now?

Resolved! My order

Hi, just wondering if you can help me. I placed a noted with you guys yesterday for a iPhone 13 pro max. You took the upfront cost off me however I haven’t received a confirmation email saying I have placed it and I keep getting text messages and ema...

Tesco Mobile employee deals/discount

Hi,I recently got told by an O2 representative that Tesco Mobile employees can get some sort of deal with Virgin Media. Could anyone elaborate on what this is please?

Resolved! new sim

just received my new sim from o2 to replace my sky sim when i ordered the new sim i gave over the pac code given to me by skydoes my old number automatically change over once i put the new o2 sim in my phone ?I know this can take up to 24 hours but i...

Resolved! Change From Pay Monthly To Pay As You Go

Hi There, I was on a Pay Monthly deal which finished a few weeks ago, over the weekend i was on live chat and agreed to move to a PAYG deal as it was much cheaper and i was assured i would keep my mobile number. The PAYG sim card arrived yesterday wi...

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