Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Using data in the USA

Hi,What contract or bolt on do I need to use my Data in the USA please?I only need it for a month.Thanks

Resolved! Bolt ons

I have used my monthly data allowance and have selected to change my tariff to ensure this doesn’t happen again. However this change does not take place until my next bill date which isn’t for another 5 days. I am looking to buy additional data to co...

Resolved! processing order

i have just purchased an order, however it said that the payment didn’t work and i needed different card details, but the money has been took out the bank

Resolved! Calling O2 on phone

I need to know what times customer service helplines are open each day.

Resolved! Apple Music offer

Got a new iPad it said I would get 6 months free Apple Music and I’m still waiting when do I get it?

Resolved! Amazon prime video - o2 extras

is prime video still available as an o2 extra?

Resolved! travelling to Egypt with my o2 pay monthly

Hi There, In August I will be on a holiday in Egypt, and I would like to stay connected to my friends and family and work here in the UK so, I was wondering if there was a way to do so at a reasonable price. don't want to be paying international call...

Resolved! Information

hello, I have a problem, the other day I got a call from O2 and they offered me two sim cards and an iPhone 13 pro .I received the sim cards but I didn't receive a phone can I ask why

Resolved! Use phone abroad

Hi I am in turkey , I need to use my phone . I like to ask you to active my SIM card so I can use it abroad many thanks Mehrin Ghaffari

Replacement iPhone

I recently got a new iPhone 11 from insurance as my old phone broke, since I got this phone it’s been re setting itself and it’s now re setting more and more and I just can’t use this phone, I feel like I was giving a already broken phone from the in...

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