Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Calls from O2 mobile to landline fail

Hello I'm not an O2 customer, but someone who is tells me they cannot call my landline VOIP numberThey just receive dead airI'm trying to find out whom I should contact with this issueI can call this landline VOIP number from other mobile networks an...

Resolved! Phone sent to wrong address

My wife dropped her phone earlier today, resulting in a badly cracked screen. She decided to order a new phone through the MyO2 app. However, upon acknowledging the purchase, she noticed that the delivery address had defaulted to a previous address w...

Resolved! Europe / O2 roaming on the continent

I could previously fully use the internet and other services perfectly well on the continent. Three or four weeks ago, I finally accepted to talk to one of your many agents who have rung to ask if I would like a new tarrif. She seemed very helpful an...

Resolved! O2 Travel charges

Hi, I have recently returned from the USA, and was charged every day I was there for O2 travel, despite being careful to only use my sister's home wifi, I didn't use the phone when out and about. What did I do wrong ? Thanks

Resolved! Choose Included Extra

Hello,The 28 days has lapsed for the additional add on extra, is there a way I can still get it please?many thanks

Resolved! Music abroad

Hi there, I’m heading to France from the U.K. tomorrow. Trying to find a way to play music on the long drive. Apple Music looks like a plan but….will it cost me lots in roaming charges to stream the music on the trip. Also what about connectivity ie ...

Resolved! How do I get in touch with 02 by phone

I need to contact 02 urgently. Live chat is not available.Any ideas? any tel numbers I can use

Resolved! 02 open discount

How Apley discount

Resolved! Volt O2 Travel Inclusive Zone

With the Travel Inclusive Zone, does this mean I can make and receive calls to the UK from any country within the Zone?What about other numbers within the country - eg hotels etc. in Mexico if I'm in Mexico?What about friends on their UK mobile numbe...

Resolved! Upgraded phone

Hi I have upgraded my phone but not yet received any update on when I will be getting my phone

O2

Forum Posts