Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Upgrade Extra

I opted for 6 month free Audible as my extra with my upgrade. But upon clicking the link I was sent had an error saying I already had an account with Audible. I asked when I selected the extra whether having an account would be an issue and was assur...

Resolved! Call Waiting on 02

I once rang 02 about using Call Waiting and they told me it wasn't a service 02 provided. So ever since then I just assumed I couldn't use this service with 02. Maybe it has changed policy since? If Call Waiting is now available does anyone know how ...

Call waiting

Does anybody know why call waiting doesn't notify me with a beep if it is an O2 number trying to call me, instead I get a text message from that person trying to call me saying I have had a missed call from them. Any other network number trying to ca...

Resolved! keep my number

I am on an o2 pay monthly account, I purchased a new Samsung phone and an o2 pay as you go sim, registered the new phone and topped up. After many hours I got through to customer services and explained the situation and requested to keep my old numbe...

Resolved! SIM card

Hi. I Lost my sim Card. I log in at number my sister actually. What I can to do? I want my number back but I didn’t see solutions.

Resolved! scammed

I was scammed today . An order for a very expensive phone was ordered on my account, I spoke tocustomer services who said she would cancel the order, however i got a text from DPD saying they willbe delivering my new phone on Monday. What can I do.

Resolved! Keep my number

I have searched and searched cant seem to get an answer, cant get on chat as i havent got the my o2 app, i have ordered an 02 monthly sim for my daughter shes currently pay and go, iv tried for hours to submit the keep my number form fill it in get t...

Valued customer

Hi, I have been a valued customer for many years with yourself! Surely you can do a better deal on phones than what is on offer at the moment. It’s pretty disappointing not to find a better deal with yourselves. Any advice will be welcomed many thank...

Resolved! How can I change my phone to sim only

My phone has only one payment left until the device is paid off then I wish to make my phone sim only how do I do this

Data usage

On my renewal date, at exactly midnight 3.72gb was used as soon as my new allowance kicked in, I am definite I didn’t use it, but all I am told by o2 was I must have, it was a phone update or background apps, it was the phone was on WiFi anyway but m...

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