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Call waiting

rdi1973
Level 1: Joiner
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on ‎12-11-2020 13:25

on ‎12-11-2020 13:25

Does anybody know why call waiting doesn't notify me with a beep if it is an O2 number trying to call me, instead I get a text message from that person trying to call me saying I have had a missed call from them. Any other network number trying to call me will activate the beep and the usual options are there, just not O2 to O2. This is not just me, a few of my friends have noticed this too, all O2 customers themselves.

Its not good, I have missed a few calls because of this & been in trouble in work.

Solutions are very welcome & I thank you all in advance.

 

Danny 🐵

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madasaf1sh
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on ‎12-11-2020 14:21

on ‎12-11-2020 14:21

@rdi1973

I would try turning call waiting off in the phone settings menu on your phone and then reboot your phone.

Then go back into Phone menu and turn it back on, and see if that switches it back on.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Martin-O2
Former Staff
In response to madasaf1sh
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on ‎18-11-2020 11:49

on ‎18-11-2020 11:49

Hey @rdi1973 did you manage to get your call waiting working? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MI5
Level 94: Supreme
In response to Martin-O2
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on ‎18-11-2020 12:00

on ‎18-11-2020 12:00

As this is happening to other O2 users as well, I'd guess it's more likely to be an O2 call routing issue?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AlexanderMTTH
Level 5: Ponderer
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on ‎02-07-2022 20:08

on ‎02-07-2022 20:08

I have the same issues and it doesn't seem the Customer Services know what they are doing. I've both called them and spoke on the app via chat. It's now weeks since I've reported this and I'm trying to sort it. 

 

Did any of you found a solution? 

Thanks and regards,
Alexander
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Anonymous
Not applicable

on ‎03-07-2022 12:19

on ‎03-07-2022 12:19

I once rang 02 about using Call Waiting and they told me it wasn't a service 02 provided.

 

Maybe it has changed policy since? If Call Waiting is now available does anyone know how much it costs to use it?

 

Can I use it on basic button mobiles as well as smartphones?

 

 

Thank you 😃

 

 

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