So I gave 02 one final go at this on Friday and it failed yet again. I phoned them today to request my PAC code (why you're not given this at the very start of a contract so if it doesn't work out you can just leave! I don't know?). Anyway, person from 02 said, if you leave now, you'll have to pay 12months exit fee. I said. No, I replied. I signed up for 02 on the 3rd of Dec' via the internet, so I have 14 days cooling off period and I'm taking that option to cancel and leave 02, thank you. 02 said. You signed up on the 2nd, she says, so you're too late. I said. Actually, I only received my 02 SIM on the 7th of December (the day 02 went into meltdown) as you took 4 working days to get that to me, so I'm cancelling, okay? 02 said. I'll need to speak to my manager - BRB..... 02 said. Okay, my manager says you can leave with no charges, I'll just put you through to cancellations. I said. Thank you. Cancellations chap. 02 say I can cancel, but I have to use the PAC code, today and today only! I said. Okay, send me the code now and I'll jolly well use it right away. PAC code comes through within 15mins via email. I enter that to transfer my number over to another provider and they inform me that the PAC is not correct for the number I want to keep. FFS. I get back to 02 yet again and let them know they've given me the PAC code for the 02 number, which I don't want to keep. About an hour later...... I get another code and this one is correct/works and the transfer is now in place. I say. I shall never be darkening the door of 02 ever again. :fingers: The End.
