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Cafeyn not received

BM2020
Level 1: Joiner
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I received an email inviting me to text "READ" to 21500 to get Cafeyn free for six months but it didn't work when i tried it.

What did I do wrong?

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MI5
Level 94: Supreme
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Registered:

@BM2020 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Welcome to our community @BM2020 ! slight_smile

Sorry to hear you were having trouble getting your Extra set up. 😞 Keep us posted how you get on with this with customer service as advised above, hope you get it sorted soon! thumbsup

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