Buds pro 3 promotion Z Fold 7

[Bryan1]

I haven't received the promotional code for the discount on the buds 3 pro when purchasing my z fold 7 despite being within the promotional period. 

Can anyone help please. 

[Delphi]

I reordered the flip 7 the day it was announced,  still haven't received a code either and after chasing it both on Facebook and with online customer services I feel like im getting nowhere honestly.

[Kenwardy]

Hi Dave

I'm new to this community. I've sent you PM regarding this issue. I've been having a bit of a nightmare trying to sort it. 

Could you please confirm you received my message?

Many thanks

[Dave-O2]

Afternoon 

@Cookstaa, @Kenwardy i have your PMs and i'll be back in touch as soon as i can.

@Delphi, @AClarke92 you can drop me a PM with your mobile numbers HERE

[MattSwanson]

I am also having an absolute nightmare with this. Contacted o2 customer support about 10 times since purchase. Today was told to call up o2, then was given a number and told to call samsung. They then gave me a number for samsung promotions. Samsung promotions then said they know nothing about this and to go back to o2, being bounced around like a ping pong ball this is getting crazy, wasted HOURS on this.

[Kenwardy]

Hi Dave

Further to you updating my O2 account earlier this afternoon, I just spoke with Customer Services and they have confirmed all is good. Earbuds now purchased and due for delivery tomorrow!

Thanks so much for your help, as previous attempts to sort this always seemed to hit a brick wall. 

Cheers!!

[Remalem]

I would like to provide an update as I have now had this resolved, thanks to @Dave-O2 

I called O2 and had the order placed, and the buds arrived the next day. 

I do have a warning for everyone going through this, though:

Despite Dave's best efforts to note our accounts, it's not always super clear what the promotion is and its details. The agent was convinced that I shouldn't be getting the Buds 3 Pro for £20 and started to apply a pay-monthly accessory onto my account with an upfront payment of £20. It was only after a considerable amount of back and forth that the agent properly discovered the details and placed my order for a total of £20.

I fully blame O2 for this, for one, for introducing complicated promotions that they're unable to technically fulfil and, for two, not properly communicating to their customers and their staff.

[Oxonian]

---

@Kenwardy wrote:

Hi Dave

Further to you updating my O2 account earlier this afternoon, I just spoke with Customer Services and they have confirmed all is good. Earbuds now purchased and due for delivery tomorrow!

Thanks so much for your help, as previous attempts to sort this always seemed to hit a brick wall. 

Cheers!!

---

@Kenwardy 

If you want @Dave-O2 to see that, it needs a tag thus ! 👍

[Deb71]

Just wanted to say thank you to @Dave-O2 for helping with this ! Managed to speak to a really helpful lady at customer service today who had the buds ordered for me in a matter of minutes. They're already on the way and due for delivery tomorrow.  

[Nojustice]

Hi @Dave-O2 

I have PM'd you hoping you can help me too

[Dave-O2]

Morning @Nojustice 

I have your PM & i'll be back in touch as soon as possible 😊