Buds pro 3 promotion Z Fold 7

[Bryan1]

I haven't received the promotional code for the discount on the buds 3 pro when purchasing my z fold 7 despite being within the promotional period. 

Can anyone help please. 

[Edmonds86]

I also have not revieved my code yet either!!

[Tom37]

FYI, on hold now following being on the o2 chat - 

Hey Thomas, I'm Amit, your advisor from O2, here to help you with the promo code for the buds. I'm glad to inform you that you're eligible for the offer! Sorry for the delay in getting the code, there was a data issue with the SMS, but it's been resolved now.

As you haven't received it yet, please call 202. We've have dedicated team to place the order for you manually and get your offer claimed. Let me know if that works for you or if you need any adjustments! I'm here to help.

[Tom37]

So. 

They don't really know what's going on at o2.. but they have kind of resolved this for me. 

After over an hour and lots of misinformation their end and trying to get me on other promotions - they finally did the following - 

A one off credit onto my account for £159 so I can buy the headphones myself.. 

Crazy 

[Remalem]

@Tom37 Thanks for providing updates! A little concerning, though.

Was your promotion for the Buds 3 Pro? as they are £219.00 and the idea of the promotion is to get them for £20, so you're paying £60 if they're only crediting you £159.

[Tom37]

So an update, yes I realised this. 

She told me over the phone they were £159. They are not. 

Just spent ages again with them - now because the promotional credit is on and has been used against a bill already - i have to contact them tommorow to get an order placed. 

Awful awful awful customer service!!!!

[Costa1980]

@Tom37 You can get them for 169 for the 3 pros on Amazon right now so you're okay. You only have to pay a tenner

[Costa1980]

@Dave-O2 this is getting ridiculous how hard is it to send out promotional codes for a offer? This happened to me last time and I missed out on a headset. First time seems like a mistake but a second time seems like it's on purpose.

[Tom37]

Update for you all

I opted not to wait until tommorow and called back in. 

Spoke to a very helpful chap who was more than happy to put an order in for me. Paid my £20 and they will be posted out. 

It's a lottery who you speak to, but there are people who are aware and more than happy to place the order. They seem to have no record keeping at all as its like a brand new case each time you call. 

Seems I got some free promotional credit (£159) but no idea at this point! 

Good luck and hopefully you get someone useful like i did in the end!!

[Dave-O2]

Morning @Costa1980 

I've responded to your latest PM with further instructions on what needs to be done next 👍

[Dave-O2]

Morning @Edmonds86 

Please drop me a PM with your mobile number linked to the order 👍