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Broken product

Roberto_campbel
Level 1: Joiner
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Just got the turtle beach stealth 700 gen 2 for ps5 and it doesn't work just tryed it for 1st time just says pairing over an over and mic doesn't work u can hear but nothing else plus there is no way getting in touch with o2 so I'm out my pocket 130 pounds

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gmarkj
Level 56: Guvnor
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Sorry to hear about that @Roberto_campbel.

You would need to speak to customer services - there are some numbers to try in the guide below as well as hints on how to get through.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

There are also some pages that might help with this in the below link (thanks Google!)

https://www.google.com/search?q=turtle+beach+stealth+700+not+connecting+to+ps5&safe=active&rlz=1C1GC...

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 56: Guvnor
  • 8040 Posts
  • 87 Topics
  • 515 Solutions
Registered:

Sorry to hear about that @Roberto_campbel.

You would need to speak to customer services - there are some numbers to try in the guide below as well as hints on how to get through.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

There are also some pages that might help with this in the below link (thanks Google!)

https://www.google.com/search?q=turtle+beach+stealth+700+not+connecting+to+ps5&safe=active&rlz=1C1GC...

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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