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Blocked phone

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Katiejane88
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on ‎06-08-2020 10:28

on ‎06-08-2020 10:28

Hi, I’m trying to unblock my phone

 

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TallTrees
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‎06-08-2020 10:34 - edited ‎06-08-2020 10:34

‎06-08-2020 10:34 - edited ‎06-08-2020 10:34

Hello @Katiejane88   Welcome to the o2 Community Forum

 

Do you mean you wish to unlock your phone?

This may help you

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...



HAPPINESS IS BEE SHAPED

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TallTrees
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‎06-08-2020 10:34 - edited ‎06-08-2020 10:34

‎06-08-2020 10:34 - edited ‎06-08-2020 10:34

Hello @Katiejane88   Welcome to the o2 Community Forum

 

Do you mean you wish to unlock your phone?

This may help you

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...



HAPPINESS IS BEE SHAPED

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Katiejane88
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on ‎06-08-2020 10:35

on ‎06-08-2020 10:35

I have found my phone I have a new chip and was given an unblock number  but I was as for a number type of my phone and don’t know how to find this it said dile +#6# but I can dile on my phone 

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Katiejane88
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on ‎06-08-2020 10:36

on ‎06-08-2020 10:36

Yes

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MI5
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on ‎06-08-2020 11:46

on ‎06-08-2020 11:46

@Katiejane88 

To get your IMEI number you dial *#06# (not +)

To use unlocking code, you put a non O2 sim in your phone and turn it on. If locked, the phone will ask for the unlock number which you enter in the phones keypad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
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on ‎07-08-2020 13:13

on ‎07-08-2020 13:13

Hey @Katiejane88 just checking if you managed to sort this out or if you still need help?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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