Airtime and device combine

[Shorty1]

Just paid £305.98p for device upfront cost and air time plan confused why 02 app saying my August airtime bill is paid till nx month 14th but saying I need to pay device monthly cost on the 28th this month what the hell I haven't even got my fone delivered yet ps can I ask that they both get paid on same date monthly

[Cleoriff · Accepted solution]

@Shorty1 

Both payments should be taken on the same day

Guide: How does O2 Refresh work? 

As you haven't got your phone delivered and we have no access to your account

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call