Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! O2 Rewards

02 REWARDS: You get a text and sign in, insert your mobile number and the put in the code that they have just sent texted to you (One minute ago). Congratulations you are then told the code it not valid and then you are locked out. Very Good Service!...

MRT by Level 1: Joiner
  • 2 replies
  • 0 kudos

Netflix Redemption

So this is partly my own fault but I am really struggling to resolve through o2. New SIMO contract purchased on 21 Oct with the Netflix offer. I’ve not redeemed it until now but now being told that my number isn’t eligible, despite going to netflix@o...

Neilsj by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Swapping iphones, but different sized SIM

Need to swap phones (stood on my old one). I'm moving from one hand me down iphone to another. The sim in the new iphone is an ee and smaller than my old iphone 4. The sim cards are different sizes, so I can't just swap them. I've managed to move ove...

Lupa by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Cash back redemption

I recently upgraded my Samsung s8+ to the Samsung s9+. One of the insensitives for an upgrade was a cashback offer of £100. However after following the steps provided, I seemed to hit a wall. One of the requirements (of many) is having a document wit...

lewt94 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi I'm not receiving my OTP (one time pass code) which I get by text, when using my debit card to make payments. Bank says they've been sent and so does visa verification. They are blaming my network. And it has only happened since the 02 crash last ...

Loulou by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 family boton.

Hi douse anyone know if the o2 family boton still works becaue I am trying to set it up and it won't work?

Luke30 by Level 6: Acolyte
  • 3 replies
  • 0 kudos

Resolved! Scam email

Had an email saying my I'd attached to my number is about to expire then has a link to sort this.

LB by Level 1: Joiner
  • 1 replies
  • 0 kudos