Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Signal trouble

Since the day before the whole o2 network went down I've been having problems with signal. I used to get full signal inside and outside my house, now I'm lucky if I get one bar most of the time. I have checked on the site and it says everything is wo...

KittKat by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Card Payment Not Going Through

I’ve just ordered a new contract for an iPhone x processed it all over the phone but when I go to make a payment using my card it declines.. I have funds, I’ve checked my bank haven’t put a block on it.. I’ve just used my card to purchase an item off...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Top up rewards

I have recently transferred from pay as you go to pay monthly, will I lose my saved rewards from previous pay as you go top ups?

Carjamder by Level 1: Joiner
  • 3 replies
  • 0 kudos

Huawei Pro tablet

Hello can you please help I've either lost or not received a voucher for my free tablet I've checked the box and it's not there and the bag the phone came in has been thrown away, i just thought it would come at 30 days I never knew about a voucher w...

o2 delivery times

Hi, I was planning to purchase Airpods for Christmas online however the delivery times say that it will take more than 6 weeks. I can understand delivery to my house taking 6 weeks but I do not understand why it takes 6 weeks to collect from store.

Aslan3172 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Mast issue

Postcode TN254BN, is there an issue? I dont seem to be recieving any calls or messages whilst in work location.

Sfarris by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! not able to connect to internet

Hi since long before 02 went down i am not getting any internet connection keeps kicking me on and off and most i get is E....its been nearly two weeks now. I've made a complaint last week wednesday and no one had got back to me and this still contin...

internet by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! o2 Gurus

Hi I have just purchased a new phone from Amazon. My monthly sim only contract is with o2. Can I call into the o2 shop and ask them to transfer all my stuff from my old phone to the new one. Thanks

Hugh by Level 1: Joiner
  • 2 replies
  • 0 kudos