Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Recycling

Has anyone recycled a phone with o2? I sent it in the post a couple of weeks ago and I’ve heard nothing. It’s a lonely iPhone X and they offered me a couple hundred ££ so it’s not like it’s worth nothing.

Balance going down

Hi, could somebody let me know why my balance keeps going down even though I am not buying anything and not even touching the balance?

Resolved! speaking to some

need to speak to someone at 02, its impossible. no email. constantly on hold, then the opperator says goodbye... what ????? please can someone let me know how to speak to these people. its so frustraiting been trying for days now

Resolved! lost phone

I have lost my phone . I need to show Proof Of Usage to my insurer. Which contact email at O2 can help me ?

Resolved! Proof of purchase

Hi there, Just bought last Thursday from O2 online a new iPhone 12 mini and I collected it after two days at O2 local store as it was arranged between me and O2 sales department. The iPhone cost me ££591 something like that… and there was ne receipt ...

Resolved! I switched my old number to O2.I received my new sim card.I want to use my old number

Hi, I switched my old number Lycamobile (Personal details removed) to O2.I received my new sim card today but.There is a new number which is (Personal details removed). I want to use my old number.So could you help me about that please.

Cant make outgoing calls or take incoming calls

Hi can I please have some help with my contact. I have recently change my contact to my own from my mother's contract. And the mobile number I wished to keep haven't transferred through properly. I am able to send and receive text message but can't m...

Resolved! ARIEL DIRECT

are ARIEL DIRECT genuine

Resolved! Blacklisted

I bought a iPhone 12 second hand and I was told it was locked to o2. I have got home and found out it was blacklisted the seller has gone all silent and refuses to give money back what can I do to unblacklist it

Resolved! Esim not valid

Hey, I've been trying to set up an esim plan to connect to my Galaxy watch classic 4g version. Every time I try to add a plan it says that the esim is invalid or has been used already. I've already tried 3 esim packs and neither of them have worked. ...

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