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Airtime Rewards Registration

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emmakatiee
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on ‎13-06-2020 11:16

on ‎13-06-2020 11:16

I've just recently joined O2 and I transferred my number from Vodafone on the 11th June. When I go to register for airtime rewards it says that my number is not a valid O2 number even though my account is clearly showing my number on my O2 account. Has anyone else ever had this problem? Thanks!
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MI5
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‎13-06-2020 11:42 - edited ‎13-06-2020 11:44

‎13-06-2020 11:42 - edited ‎13-06-2020 11:44

@emmakatiee 

It takes a while for airtime rewards to catch up with number changes. 

Best to contact them to do it manually on their system.

hello@airtimerewards.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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on ‎13-06-2020 11:39

on ‎13-06-2020 11:39

Hi @emmakatiee 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

The best number to call currently is 0800 587 4005

Veritas Numquam Perit

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MI5
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‎13-06-2020 11:42 - edited ‎13-06-2020 11:44

‎13-06-2020 11:42 - edited ‎13-06-2020 11:44

@emmakatiee 

It takes a while for airtime rewards to catch up with number changes. 

Best to contact them to do it manually on their system.

hello@airtimerewards.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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emmakatiee
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on ‎13-06-2020 11:50

on ‎13-06-2020 11:50

Thank you!
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MI5
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on ‎13-06-2020 12:19

on ‎13-06-2020 12:19

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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