Agents are never available on the website!

[Anonymous]

I am now living in Vietnam.  My contract is nearly up and I know I can cancel it.  However, I dont have the O2 sim anymore so I cannot call from here to the UK without costing.  Something I will NOT do in order to cancel a contract (especially, when there is never a simple option to do so on the web).

My wife managed to cancel a few days ago speaking to an agent online.  

I have been on the site for just over an hour now and it still says, 'Give us a moment, we're just checking to see if there's an available agent'.  How long is a 'moment'?

Am I doing something wrong here?!?  Help!

Clayton

[Anonymous]

Glad you got it resolved @Anonymous

[jonsie]

Nice one @Bambino 😃

[Bambino]

You're welcome @Anonymous Glad I was able to help you. Having said that, I would double check your account in a few days, just to make sure the account is closed and that there are no further charges. Sometimes these accounts have a way of coming back and biting you if you haven't dotted all the i's and crossed all the t's, especially with you being so far away.

[Cleoriff]

Great info @Bambino. I will store that in one note for future use

[Martin-O2]

Good work @Bambino thanks for sharing!