Adham1q

[Adham1q]

I am facing a problem in paying the monthly dues. We agreed to pay 120 per month, but you ask me to pay more expenses, which are 176. Please solve the problem.

[Adham1q]

I am waiting for the reply and thanks

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call