Solved: Accounts & Billing

Marguerite · ‎19-05-2022

Hello,

About 10 days ago, we received the final bill from "O2 my care" with the request to send the cheque to: Telefonica UK Ltd., PO Box 756, Camberley GU15 3SS. We accordingly did so via Recorded Delivery from our address in France

An attempted delivery was made on 12 May & returned to us yesterday 18 May with the note "GONE AWAY".

Please, could someone from Telefonica kindly advise as to our next move.

Thank you

MI5 · ‎19-05-2022

@Marguerite

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-05-2022

@Marguerite

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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