Solved: Account lock out

J44 · ‎26-12-2021

Hi there

Trying to either get back into an account that has locked out and won't recognise the pet name we added on set up to reset the password, or alternatively to deregister the payg sims that were associated with that account to add them to a new one.

Any help to achieve either option greatly appreciated

Thanks

J

MI5 · ‎26-12-2021

@J44

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-12-2021

@J44

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

J44 · ‎26-12-2021

Thanks. Trying FB and hope they don't just direct me back to the automated phone line.

madasaf1sh · ‎26-12-2021

@J44

For things like this, it will need to be done over the phone, as they will need to verify who you are, and on Social Media you could be anyone...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎26-12-2021

@J44

I've had my security checked and confirmed on Facebook for account issues so you should be OK with that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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