Account lock out

[J44]

Hi there 

Trying to either get back into an account that has locked out and won't recognise the pet name we added on set up to reset the password, or alternatively to deregister the payg sims that were associated with that account to add them to a new one. 

Any help to achieve either option greatly appreciated 

Thanks 

J

[MI5 · Accepted solution]

@J44 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[J44]

Thanks. Trying FB and hope they don't just direct me back to the automated phone line. 

[madasaf1sh]

@J44 

For things like this, it will need to be done over the phone, as they will need to verify who you are, and on Social Media you could be anyone... 

[MI5]

@J44 

I've had my security checked and confirmed on Facebook for account issues so you should be OK with that.