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Accidental damage insurance

Michael1
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Hi, I've got the accidental damage insurance and I've dropped my phone, Huawei p20 pro. The screen is fine, but the glass back is shattered - who should I contact to sort this out?

Many thanks,
Michael
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Cleoriff
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Hi @Michael1 

Contact customer servces Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122381 Posts
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Registered:

Hi @Michael1 

Contact customer servces Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
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Martin-O2
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Sorry to hear you cracked your phone @Michael1! I know from personal experience how annoying it can be. slight_frown Let us know how you get on with customer services and if you need any more help. 

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If you'd like to take part, why not register? slight_smile
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Inesa
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I have as well crack my phone and have damage insurance. Can go in O2 and get new phone in box( Samsung Galaxy S9).
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MI5
Level 94: Supreme
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@Inesa 

No, you'll need to make a claim through the insurance https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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