150 voucher extra for Trade in deal

[Wobblyartist]

Recently upgraded to Samsung s21 and offer of extra 150 on trade in on top of the amount for my old phone.
How do I claim this please the voucher that came with new phone says use my order number when arranging trade it...it doesn't work. Have spoken to 3 different advisers and got 3 different answers none of which has helped.... Anyone please??????

[Bambino]

@Wobblyartist I will tag our O2 online advisor @O2Lisa who will be on at 8 am and will hopefully be able to assist you.

[O2Lisa]

Morning all, thanks for the tag @Bambino 

I'll message you privately @Wobblyartist and look further in to this for you 

[DaveArrgh]

I'm having the same issue with the extra £150 when you buy a Samsung Galaxy S21 and trade in your old phone. I've tried inputting my order number on the voucher code box, but it just keeps saying its invalid. I need to do it before tomorrow otherwise the deal expires - help please! 

[Bambino]

@Anonymous or @O2Emma can you please assist @DaveArrgh?

[O2Emma]

Hi @Bambino I can pick this up thanks 😀

[O2Emma]

Hi @DaveArrgh Sorry you are having issues claiming the extra £150 from o2recycle please can you try contacting them details below as it is there offer

O2 Recycle Email: O2Recycle@ingrammicro.com

Tel : 03334004237

Mon-Fri 9am to 5pm

Any further issues please tag me or send me a message thanks.

o2Emma